In
this document, you will find out how is our procedure to excute
your sample orders and / or production orders and what we need
from your understandings and cooperation in order to better
carry out our performance.
We actually don’t expect to ever solve all the problems, but
with stronger hope that it will give both of us some help and
better understandings in term of proper follow-up and execution
of your orders.
In this document, you will find the following issues.
A)Samples stage:
By telling you what information you should supply us and how
we are executing your samples in order to produce and send samples
as per tartget time required.
B)Our quotation / Quota cost:
By telling you how we will quote the price and how will quota
affect the cost.
C)Our application for export textile quota certificate:
By telling you how we normally apply for export quota certificate
D)Technical files & information & delivery time control.
By telling you what technical files & informations we need
in order to well plan our production.
E)Our suggestions & expectation:
By asking your possible understandings to support us.
F)Information--Shipping & document service & report
:
By telling you our standard performance & service in shipping
and documents.
G)Payment term performance:
By telling you how we are supervising our capital flowing.
Total of pages incl.this page:
A ) Samples Stage:
--When you are expecting our quick & correct samples and
quick quotation, please try your best to supply us clear details
within one or two time, and not in many times, as it will probably
cause our confusions.
--Samples stage: consisting of following samples, each stage
is to use different coloured hangtags and remarks.
Colour
hangtag |
Initial
samples |
Pre-production
samples |
Salesman
samples |
Shipping
samples |
White
color |
Red
color |
Green
colour |
Royal
blue |
Samples
charges |
On
our account |
On
our account |
On
your account as well as post charge |
On
our account |
Or
your account |
Limit
1-2 pcs only |
Remarks |
Sometime,
we may have to double or even triple charge on you for
the samples, due to our extreme extra money spent in order
to succeed on those difficult samples, however, this would
be noticed and discussed case by case. |
Initial samples
Either from our recommended styles or from your duplicating
your original samples or from your own designs, we should
absolutely need you to instruct us the following details make
us able to understand easily and to execute with good understandings,
and no need to spend lots of extra time to check and clear
confuse.
1)Fabric construction needed
and treatment & function expected on these samples.
2)Inside or Lining fabric needed treatment & function
expected or other details, ref.to inside lining.
3)Padding and resp.grams or others you expect for the lining
or quilting
4)Colour combination and your expected outlooking
5)Logo / embroidery if any and where should be the location
to be fixed
6)Size charter and measurement sketch or what other size or
deliveried styles to follow up
7)Accessories, or any other special requirements to accessories
quality and workmanship
8)Quantities and expected time to arrive you.
9)Or what other alternatives you can propose to us ? in case,
we don’t have the exact same fabric / treatment, and / or
colour available…
Please understand that:
Sometimes, we don’t have
all exact fabrics and all colours available or without enough
quantities in stock, we will then have to use some other alternatives
(the nearest one) available, with this regard, we normally
recommend you to allow us make only the first one sample in
order to double check whether the style, the colour or other
details are correct, before making further samples in order
to save up working leadtime.
When you are requiring more samples in different time, we
probably were using some alternative fabric & accessories
due to our stock situation or due to your own instructions.Then
we should request you to clearly advise us as to what fabric
& accessories you may finally choose to use in mass production
upon asking for our quotation or planning your orders. It
is therefore too much confuses and necessary to spend some
unnecessary time to re-check.
Pre-production samples & salesman samples :
Normally you may require further more salesman samples or
production samples soon after orders are placed with us, however,
it would be a big problem for us to produce the correct samples
in correct quantities right away, since we have to take necessary
time to prepare and to book all necessary materials &
accessories to arrive our factory before we can proceed any
further correct samples unless we are lucky to have the same
in stock.
With our experiences, you have to spend lots of time to push
and to angry with us for been unable to send you the necessary
samples right away, and we also have to spend lots of time
to explain and to struggle a lot, in the end, it is still
not advancing so much in presenting. It is therefore, totally
necessary that we should come up to the following mutual understandings
& agreement.
a)For new styles and new colour comb of new orders, it is
largely depending on whether you are giving us clear and structured
information as well as to sketches with indication of all
necessary details, and whether we have correct fabric in stock.
If not, we will certainly inform you to check whether possible
to use other alternatives or other nearest one. Upon your
agreement, we will take about 20-35 days to finish, since
we may still need to take time to move some fabric or accessories
from different suppliers in case, we don’t have in stock.
b)If your orders are for immediate delivery, then we can book
the fabrics right away and to obtain some yardages for pre-productions
samples as well as salesman samples right away, this is not
a problem. Normally it will take about 25-35 days.
c)However for your orders with future months delivery: We
usually control to book fabric & accessories to arrive
us 15-25 days before our actual production, since we are not
possible to keep so many materials in warehouse for a long
time stock due to financial pressure, therefore, here taking
as an example: If you placed your orders during Sep./Nov.
with planned delivery time say during Next March/April, it
is not possible for us to give you salemans samples during
Mar. or Apr. or May, unless we happen to have same fabrics
in correct colour and correct quantities available.
d)Our proposed solutions to solve this problem for our mutual
benefit:
1)We do understand the importance of salesman samples, and
we will always try our very best to obtain the necessary materials
& accessories, however, sometimes, it is very costly and
difficulty, since we have to send our people to travel round
to different garment factories and textile mills to check
out whether they may have some stocks in the right quality
and in the right colour, besides, we absolutely need to pay
them the full cash money or some extra price before we can
be allowed to take back, therefore, case by case,
We will inform you the progress and will also discus with
you about the charges to share each others.
2)The problem case, is like above points for example, your
final delivery time is quite far behind, but you may request
salesman samples already yestrday. To solve this problem,
we recommend you to schedule your order as followings:
a)You may have to allow some small deliveries much earlier
than planned.
b)Then we will immediately start to book some mini-quantities
of bulk fabrics in correct quality and correct colour to proceed
for salesman samples.
c)Mini-quantities per colour requested should not be less
than 1000yards, if lower than this target, fabric mill will
charge us for about 10% extra over the normal price standard,
then we would be forced to charge on you accordingly.
d)We will have to ship you all the produced quantities soon
after ready.
e)If you may request us to put in our stock, we will have
to charge you the followings:
--- Within 20-30 days in stock: 3% more in price.
--- Within 40-50 days in stock: 6% more in price
Pre-Production samples :
1)Soon after bulk materials
/ accessories arrived us, we will immediately send out production
samples. (Normally within a week)
2) When pre-production samples are sent, we will enclosed
a “ Samples control form” where we request you to check our
samples carefully and give us your comments right away without
any delay (for details, please ref.to “ Samples control form”,
as otherwise, it will greatly delay the production, since
our factories have scheduled to produce your order your style
soon after your confirmation, if you do not give comments
on time, obviously factories would not be able to wait for
too long time, (Normally within one week) they will have no
other alternatives, but forced to put into production of other
order or other style instead, in this regard, even after you
may have confirmed in next weeks, it will probably cause many
more days delay than expected, since factories are simply
not possible to switch back easily.
3)In case of above happening, we will have to re-check and
inform you a new delivery time.
4)Meanwhile, we will also send you : “Cutting report “ 5-10
days before our actual production started, we invite you to
carefully check once again your technical files and our resp.samples
and advise us your comments / confirmation right away, since
soon after production started, it is simply not possible,
in any case to change easily.
Shipping samples :
Before our actual shipment or right on our shipment, we will
arrange to send you resp.shipping samples for each one or
two pcs at our own cost, however, please make sure you will
inform us earlier if you would definitely need more samples,
as otherwise, if we have already effected the shipment, it
would be then difficulty for us to send you further more samples.For
extra samples, we will have to charge on you both samples
and speed post.
For some repeated orders, we may decide not to send you further
shipping samples.
Shipping samples would be sent right before or after shipment,
and not possible to advance.
B )Our quotation & Quota cost.
1)We have found out
that we have always? been quoting price on CIF basis which
is not workable for us indeed, since in many cases, your final
ordered quantities are not up to full container load, and
it will obviously cause us lots of extra expenses on ocean
feright, we will now basically change to quote on FOB basis.(
Or we shall quote on basic of FOB, CIF by FLC or CIF by LCL
if you request)
3) please refer to the ocean freight rate:( Main European
port, only for referrence, change every month):
1x20' container is about 27cbm/28cbm max loading, and Usd1550
1x40' container is about 56cbm/58cbm max loading, and Usd3100
1x40'(HQ) container is about 67cbm/70cbm max loading, and
Usd3350
4) Export textile certificate (export quota) & its cost:
a)As obviously quota price is very changable from time to
time, we therefore, would always list out our price on FOB
or CIF basis with indicating of quota cost seperately.
b)For those quota cat. Calculated by weight like cat.78 or
76 or 83 or others, we will always list out resp.weight considered
in our quotation depending on some mutual agreed understandings.
c)Soon after your orders placed with us, we will have to pre-pay
full amount of money in order to secure the quota in hand
right away to mini.our risk, then obviously lots of our capital
will be blocked up to at least about 3-8 months until we produced,
shipped and refunded which is absolutely too much burden for
us.
d) We therefore, are considering to change our policy as below,
in order to make sure that we are having enough capital to
purchase necessary materials and pay our factories on time
to secure the production running well.
1)By asking you to pre-pay us at least 50% of quota charge,
expecially for those relatively expensive quota, like cat.78
, cat.5, cat.21,cat.6,cat.83 etc…
2)By asking you to support effecting immediate payment soon
after presentation of our documents from your bank, but not
after arrival of the actual containers.
3)By asking some T/T payment soon after shipment effected.
(We will fax full set of shipping documents ahead)
A few days’ delay will eventually cause month’s delay in final
delivery.
C )Our application for export textile quota certificate:
1)We understand that you are always asking to have each invoice
with independent export license, however, we have some problems
to always perform like your expection, atthougth, we also
well understand your possible difficulties and troubles in
term of customer declaration.
2)In order to cooperate the possibility, we suggest you to
do the followings:
a) By preparing your orders relatively by independent container
and not with many consolidations.
b) In case, consolidation needed, we kindly invite you to
very well prepare the resp.quantities for each item, not too
much, not too less and mostly must be in one time but not
lasting for a long time, which obviously, we are not able
to apply for quota immediately, and price maybe changed again.
In case of such happening, we will unfortunately have no other
alternatives, but to charge on you for the balance accordingly.
3)We will try our best to cooperate, but eventually as far
as production concerned, there are lots of unforeseen factors
may still affect our original plan which will eventually cause
our difficulties by applying export quota for each invoice,
the reasons are:
a)Soon your orders placed, we will have to purchase quota
right away in order to mini our risk and not possible to just
apply when production ready, since it is too later, and quota
may be not available or price may be very crazy higher for
the time been.
b)And / or we maybe not possible to get full quantities from
one supplier, and therefore, would be forced to get from two
or three suppliers..
c)Quantities may be differed from delayed production for some
items or from affections of over-loading or less loading,
especially for those consolidated containers.
d)Obviously, in the end of the days, we will have to apply
some quota quantities in a way of relatively bigger quantities
together so that you are able to use them multi-times in case
needed.
D)Your technical files / informations and our delivery
time control:
This is the most important issue, which must need to be fully
and frankly discussed here:
1) In fact, in many cases, when you finally placed the orders,
the delivery time already calculated from the date we make
out our sales contracts, nevertheless, sometimes, we have
to spend lots of time, even repeatedly, to check with you
for lots of details, lots of doubles, and sometime, we don’t
get your answer on time which has caused us lots of problem
been unable to carry out our necessary producers right away,
resulting out our difficulties to control the delivery time
properly.
We therefore would like to suggest you the following steps
:
On the time that you place us firm orders, you at least have
to give us clear information as below make us able to book
necessary fabrics firstly.
a)What kind of fabric to be used?
b)What colour comb. Of each style?
c)What quantities and size assortment?
d)What delivery time for each style and each month?
e) Printing logo or Embroidary logo.
In this way, we can at least start to check, to prepare necessary
lap-dip, and to book fabrics right away which event really
will only arrive us 30-45 days after booking, and sometimes,
if we have to send lap-dip for your approval, it will definitely
take more time.
If we don’t know when fabrics can be booked and when will
arrive our factories, we are not able to book production capacities
with our factories, since if eventually fabrics don’t arrive
on time to our factories, we will have to pay penalty to them
due to capacity wasted and will probably cause chain reaction
to other orders proceeding, the more worse thing is that some
workers will decide to leave.
4)Since fabric booking, producing, and arriving our factories
would take up some time as mentioned above, you can therefore,
take more time to prepare your technical files / accessories
details etc…
5)The technical files should contain all necessary important
information and should have to arrive us at least 30-40 days
before our actual production started, please refute separate
files where you can find a template in word document suggested
by us which you can easily know what information should be
needed in our actual production.
Expecially,you would better give us at least a simple drawing-sketch
with clearly marked location for each accessory like logo
/ label / handtag,etc... to be put on. It is not advisable
to just give simple explaination without clearly structured-drawing
indications
We would like to remind you that we would be probably forced
to re-check our new possible delivery time according to changed
situation if we unfortunately have to spend lots of time to
check, to push, to wait for your technical files incl. label
/ handbag / Ean code,and/or your comments, confirmations to
our pre-production samples etc…since our factories are basically
not willing to start their production even fabrics may have
arrived them, due to the resason that they would probably
be forced to stop further production somewhere in the mid.
and wait …as obviously, workers will fight like hell and even
some of them may choose to leave the factories, on the condition
that you are not paid by the lost salary.( workers are, of
course paid by proceeding pieces)
Meanwhile, we would like to let you know that normally factory
will only accept a definite written order with definite quantities
and size assortment, they are not going to take as an order
even if we tell them that we are going to place this or that
order, they will not reserve production capacity for us anyway.
a)Therefore, in some cases, if you are only telling us possible
orders, but without finally confirmed or written order sheet,
we are not able to book actual production capacity with our
factories.
b)And obviously factories are normally having several customers,expecially
during the ordering season, if we are not able to give them
actual orders on time, they will definitely choose to take
up other orders from those earlier, which will probably make
your orders’ delivery time very differently sometime, even
only a few.
E)Our suggestions & expections :
1)Normally most importers are requesting delivery time starting
from March.to June. Then during this period, most of factories
are normally fully booked or over committed, some possible
delay are actually causing almost every year to almost every
customer.
2)However, during Aug. until Nov. most of factories are relatively
in low season and normally are willing to accept a bit lower
price, and since they, by comparing are not so in such rushing
status which can also be a good advantage to maintain a better
quality standard.
3)We therefore, are suggesting you to consider the following
measurements in order to support both of us having more secured
delivery control.
a)You agree to take a bit earlier delivery time, and not only
squeeze all into most rush season.
b)We are also adopting a new policy by yourself to relatively
book materials much earlier and therefore produce earlier,
and accept to put them in our stock waiting for shipment.
c)If you are able to place orders some earlier with shipment
during Aug./Sep./Oct./Nov. then we would be ready to consider
a better price allowance(to be discussed case by case)
d) We kindly invite you and ourself to be more aware of the
potential risk may arise, if orders are placed relatively
too later, or technical information are given too later,expecially
during the rush seaon.To mini.our own risk,we would be more
careful and consertive from now on, by confirming you a positive
delivery time, and would not be sometime forced to accept
your demand, although we may have seen the potential time-pressure
like before.
F)Information, Shipping & document service &
report :
As a standard serive,we will do our very best by giving the
following information on time:
1)Orders executing status:
As standard performance, we will pre-advise you appr. 15-20
days earlier before final planned delivery time regarding
whether we are able to ship on time or not, if possible delay,
how would be the new delivery time, and what are the true
reason.
2)Pre-shipment advice:
a) We will inform you the shipping status upon the last stage
of our production and vessel-booking situation. But please
don’t take quantities as final, since on our final inspection
and loading stage, there may have some possible defects taken
out or some more or less quantities on loading due to container
space, expecially on consolidated status.
b) On this stage, we are not possible to fax you invoice and
packing list as well as bill of loading, since we have not
yet got final fixed information.
3)Final shipping advice:
Soon after loading, we will fax you invoice, packing list
and inform you number of bill of loading, container no. And
estimated date of arrival in your port, but still having to
wait for another 3-5 days until we can get original bill of
loading from shipping company to fax you, therefore, you don’t
push us to fax you bill of loading when after you got invoice
and packing list since normally shipping company will only
release bill of loading when after vessel actually departured.
4) Documents status report:
When after documents been sent to your bank, we will inform
you the speed post number and date of sending so that you
would be well informed.
We will also inform you the status of textile export license
/ quota, if any.
5) Vessel status report
Appr. 10-12 days after vessel departured,we will check once
again with our local shipping company regarding vessel-sailing
status to make sure whether containers are timely transferred,
and whether will arrive your port on time or not .
G )payment terms performance:
As smooth capital flowing is so important to us in term of
timely paying down to our material suppliers in order to secure
our scheduled production and delivery time,we have carried
out a credit checking system in our computer,every customer
has been assigned with a reasonable amount of open credit
within reasonable period of time depending on sales valume
and payment term, if delayed payment over the due amount in
due date,computer will automatically refuse to allow preparing
further contracts and further shipping documents untill situation
cleared up and credit resumed therefore.
We kindly invite your good understandings and cooperation
in this particular issue, in order for us to be able to participate
in a better performance of delivery control.
Finally, we are expecting to hear your comments, suggestions
by return so that we are able to furtherly improve ourself.
In fact, we well understand that we are still far away from
perfection, but we are on the right way to reach that goal,
and we know we are trying very hard with great determination
nowadays.
Life is not so easy for everybody, but let’s do it a bit better
with our joining efforts.
Dated: 07/06/2004
With very best regards
LECO
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